DineTraction.ai Control

How can we help?

For help with DineTraction on iPhone, iPad, or the web, email martin@dinetraction.ai.

App and account support

Include the email you use to sign in, your restaurant name, your device model, and a brief description of the problem. For an app problem, include your app and iOS or iPadOS version if available. Share a screenshot only when it helps explain the issue, and remove private guest, employee, or financial information that is not needed.

Do not send your password, verification codes, payment-card details, or provider access tokens. Restaurant access and permissions are managed by your authorized account administrator.

Inventory and room scanning

Inventory capture uses the camera on a supported iPhone or iPad. Room capture requires a device with LiDAR and Apple RoomPlan support. If room capture is unavailable, use the manual Table Service floor-plan editor in Control.

After scanning, share the capture to Files. Return to Control, choose the matching restaurant, and import the saved capture into the inventory scanner or room scanner. Review inventory products, units, quantities, and floor-plan details before saving.

If the camera is unavailable, check DineTraction's camera permission in your device settings. Manual inventory counts and the floor-plan editor remain available in Control.

Privacy and data requests

For questions about your personal information or to make a data request, email martin@dinetraction.ai. Identify the account and restaurant involved so we can route the request. See our Privacy Policy for how the service handles information.